1. Introduction & Agreement

Welcome to RentalLogicsKerala. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "Renter," "You") and RentalLogicsKerala ("Company," "We," "Us," "Our") regarding the rental of motorcycles and bikes.

By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

2. Eligibility Requirements

To rent a bike from RentalLogicsKerala, you must meet the following requirements:

3. Booking & Reservation

3.1 Booking Process

• Bookings can be made online through our website, mobile app, or by contacting customer support
• All bookings are subject to vehicle availability
• Advance booking is recommended, especially during peak seasons
• Booking confirmation will be sent via email and SMS

3.2 Payment Terms

• Full payment or partial payment (as specified) must be made at the time of booking
• Accepted payment methods: Credit/Debit Cards, UPI, Net Banking, Digital Wallets
• Payment gateway charges, if any, are borne by the customer
• All prices are in Indian Rupees (INR) and include applicable taxes

3.3 Security Deposit

A refundable security deposit is mandatory at the time of bike pickup:

• Bikes up to 150cc: ₹3,000 - ₹5,000
• Bikes above 150cc: ₹5,000 - ₹10,000
• Premium/Sport bikes: ₹10,000 - ₹20,000
• Deposit can be paid via cash, card, or online transfer
• Refund processed within 3-5 business days after bike return

4. Rental Period & Extensions

4.1 Rental Duration

• Minimum rental period: 4 hours (or as specified)
• Hourly, daily, weekly, and monthly rental options available
• Rental period starts from the agreed pickup time
• Grace period: 30 minutes (beyond this, late charges apply)

4.2 Extensions

• Extensions must be requested at least 2 hours before the scheduled return time
• Extension subject to vehicle availability and additional charges
• Unauthorized extensions will incur penalty charges (1.5x normal rate)

4.3 Late Return Policy

5. Vehicle Use & Restrictions

5.1 Permitted Use

• Bike must be used for personal transportation only
• Must be operated on paved roads and authorized routes
• Must comply with all traffic laws and regulations
• Helmets must be worn at all times (provided by us)
• Maximum 2 riders (driver + 1 pillion passenger)

5.2 Prohibited Uses

5.3 Geographic Restrictions

• Bike must remain within Kerala state unless prior written approval obtained
• Hill station rides require prior notification
• Interstate travel may incur additional charges and insurance coverage

6. Insurance & Liability

6.1 Insurance Coverage

• All bikes are covered by comprehensive insurance
• Third-party liability coverage included
• Personal accident insurance available at additional cost
• Insurance does not cover damages due to prohibited use

6.2 Customer Liability

6.3 Accident Reporting

In case of an accident, you must:

1. Immediately inform RentalLogicsKerala (within 2 hours)
2. File a police report (FIR) if required
3. Not admit liability or make statements to third parties
4. Cooperate fully with insurance investigation
5. Provide all necessary documentation and evidence

7. Maintenance & Breakdown

7.1 Pre-Rental Inspection

• Vehicle will be inspected jointly before handover
• Any existing damages will be documented and photographed
• Customer must report any issues immediately at pickup
• Failure to report existing damage may result in liability

7.2 During Rental Period

• Customer responsible for checking oil, tire pressure, and basic maintenance
• Regular fuel top-ups required (bike should be returned with full tank)
• Any mechanical issues must be reported immediately
• Do not attempt repairs without our authorization

7.3 Breakdown Assistance

8. Return Policy

8.1 Return Requirements

The bike must be returned:

• At the agreed location and time
• In the same condition as received (normal wear and tear excepted)
• With full fuel tank (refueling charges apply otherwise)
• Clean and free from any personal belongings
• With all provided accessories (helmet, locks, documents)

8.2 Post-Return Inspection

• Vehicle will be inspected for damages
• Inspection report will be prepared jointly
• Security deposit adjustments (if any) will be communicated
• Refund processed within 3-5 business days

8.3 Refueling Charges

9. Cancellation & Refunds

For detailed cancellation and refund terms, please refer to our separate Refund & Cancellation Policy.

In summary:

• 72+ hours before rental: 100% refund
• 48-72 hours: 50% refund
• 24-48 hours: 25% refund
• Less than 24 hours: No refund

10. Privacy & Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy.

• We collect necessary information for rental processing and legal compliance
• Your data is stored securely and not shared with unauthorized third parties
• GPS tracking may be used for vehicle security (disclosed at booking)
• You have the right to access, correct, or delete your personal data

11. Limitation of Liability

12. Governing Law & Jurisdiction

• These Terms are governed by the laws of India
• Courts in Kerala, India shall have exclusive jurisdiction
• Any disputes will be subject to Kerala state jurisdiction
• Arbitration clause: Disputes may be resolved through arbitration as per Indian Arbitration Act

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically for any updates.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us: