Introduction

At RentalLogicsKerala, we understand that plans can change. This Refund and Cancellation Policy outlines the terms and conditions for canceling your booking and requesting refunds for our bike rental services.

We strive to be fair and transparent in our policies while ensuring the sustainability of our business operations. Please read this policy carefully before making a booking.

Cancellation Policy

How to Cancel Your Booking

To cancel your booking, please follow these steps:

1. Log in to your account on our website or mobile app
2. Navigate to "My Bookings" section
3. Select the booking you wish to cancel
4. Click "Cancel Booking" button
5. Confirm cancellation and receive confirmation email

Alternatively, you can contact our customer support team at rentallogicskeralacom@gmail.com or +91 (555) 123-4567 to process your cancellation.

Refund Processing

Refund Timeline

• Refunds are processed within 5-7 business days from the date of cancellation
• The refund will be credited to your original payment method
• For credit/debit card payments, please allow an additional 3-5 business days for the amount to reflect in your account
• For UPI/digital wallet payments, refunds are typically processed faster (1-3 business days)

Refund Method

All refunds will be processed through the same payment method used for the original booking. We do not offer refunds via alternative payment methods or cash.

Special Circumstances

Weather-Related Cancellations

In case of extreme weather conditions (heavy rain, storms, floods, etc.) that make riding unsafe, we may offer:

• Full refund if we cancel the rental
• Option to reschedule at no additional charge
• 50% refund if you choose to cancel due to weather concerns

Medical Emergencies

If you need to cancel due to a medical emergency (hospitalization, serious illness, etc.), we may offer a full refund upon submission of valid medical documentation. Please contact our customer support team immediately in such cases.

Vehicle Issues

If we are unable to provide the booked vehicle or a suitable alternative due to mechanical issues or other reasons on our end, you will receive a full refund (100%) immediately.

Booking Modifications

You may modify your booking (dates, times, or bike model) subject to availability:

• More than 48 hours before: Free modification
• 24-48 hours before: ₹200 modification fee
• Less than 24 hours before: ₹500 modification fee

Modifications are subject to vehicle availability and may result in price adjustments based on the new booking details.

Security Deposit & Damage Policy

Security Deposit

A refundable security deposit is required at the time of bike pickup. The deposit will be refunded within 3-5 business days after the bike is returned in good condition, minus any deductions for:

• Physical damage to the vehicle
• Missing accessories or parts
• Traffic violations or fines incurred during rental period
• Late return fees
• Fuel charges (if not returned with full tank)

Damage Assessment

The vehicle will be inspected before and after rental. Any damages will be documented and photographed. Repair costs will be deducted from the security deposit, and you will receive a detailed invoice.

Non-Refundable Items

The following are non-refundable under all circumstances:

• Processing fees and payment gateway charges
• Add-on services that have already been provided (helmets, accessories, etc.)
• Insurance premiums
• Promotional discounts or coupon values

Dispute Resolution

If you have any concerns or disputes regarding cancellations or refunds:

1. Contact our customer support team within 7 days of the incident
2. Provide all relevant booking details and supporting documentation
3. Our team will review your case and respond within 48-72 hours
4. If unresolved, you may escalate to our senior management team

Important Notes